You’ve been there… You dropped off your car to have that weird banging-shimmy-burnt something smell corrected on your vehicle. The steps taken to fix the problem may be familiar to you or they may be as foreign as a demonic exorcism. Either way you are stuck waiting for the prognosis and estimate. You wait for news…

The July 2012 issue of Consumer Reports hit the stands recently. In it, a very titillating article summarizing the top reasons people get bent with their repair shop. Our Napa distributor rep Gary was eager to get me a copy because the top items on this list of gripes were the exact items we had…

Did you know? Land Rover owners were among the least satisfied with dealer repairs in a Consumer Reports Survey which covered 32 brands [Article: 2012, July Consumer Reports]

Ever wonder what separates the pros from the not-so’s in auto repair? A technician is a mechanic who understands intimately the fundamental theory behind the operation and design of the system or part he is servicing. He spends countless hours researching, attending seminars, participating in special training, and searching out knowledge to remain current with…

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